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Reviews For The Willows at Victoria Falls- Ages 55+
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Posted On: 6/7/2024
Sue and Ken
I am a newbie to this community and I’m thrilled to be here. Very warm and friendly staff and a big shout out to Sue in the ... office who is very friendly and welcoming. That goes for Ken as well ahead of maintenance. Safe, beautiful community Read More about Sue and KenBy: Richard Jones Verified Resident
Source: Property Site
Posted On: 11/18/2023
Peaceful Environment
I have resided here since 2014. I have not been disappointed. The grounds are very well kept. The Community Manager Sue Reamy ... came aboard after Sandy left. She has done and excellent job of keeping things running smoothy. She's very personable. Ken the maintenance personal is very good at what he does. He is very personable also. He gets things done in a timely manner. If he can't which is very rear complete the job on that day he will still make sure you are comfortable until he returns the next day. Example : The hot water issue we were experiencing. He had to order a part to make it work properly. He didn't leave us with well i get back with you. He temporally fix it so we wouldn't have to experience being without. He also kept in touch after hours making sure that we were ok. Then there's Christopher The HOA Manger. We had been experiencing a lot of issues with people not dispersing their trash properly. I reside in Building #9. Of course it would be after hours and Holiday weekends when these issues occur. I called him or email him and he would make sure things were taken care of. He's also a very personable. I also send out an shout out to your staff at the Club. They also make you feel welcome. I sometime go up their just to sit and read or listen to my music. You all have done an excellent job at hiring the right people for every area . Read More about Peaceful EnvironmentBy: Beatrice Williams Verified Resident
Source: Property Site
Posted On: 11/18/2023
Peaceful Environment
I have resided here since 2014. I have not been disappointed. The grounds are very well kept. The Community Manager Sue Reamy ... came aboard after Sandy left. She has done and excellent job of keeping things running smoothy. She's very personable. Ken the maintenance personal is very good at what he does. He is very personable also. He gets things done in a timely manner. If he can't which is very rear complete the job on that day he will still make sure you are comfortable until he returns the next day. Example : The hot water issue we were experiencing. He had to order a part to make it work properly. He didn't leave us with well i get back with you. He temporally fix it so we wouldn't have to experience being without. He also kept in touch after hours making sure that we were ok. Then there's Christopher The HOA Manger. We had been experiencing a lot of issues with people not dispersing their trash properly. I reside in Building #9. Of course it would be after hours and Holiday weekends when these issues occur. I called him or email him and he would make sure things were taken care of. He's also a very personable. I also send out an shout out to your staff at the Club. They also make you feel welcome. I sometime go up their just to sit and read or listen to my music. You all have done an excellent job at hiring the right people for every area . Read More about Peaceful EnvironmentBy: Beatrice Williams Verified Resident
Source: Property Site
Posted On: 11/18/2023
Peaceful Environment
I have resided here since 2014. I have not been disappointed. The grounds are very well kept. The Community Manager Sue Reamy ... came aboard after Sandy left. She has done and excellent job of keeping things running smoothy. She's very personable. Ken the maintenance personal is very good at what he does. He is very personable also. He gets things done in a timely manner. If he can't which is very rear complete the job on that day he will still make sure you are comfortable until he returns the next day. Example : The hot water issue we were experiencing. He had to order a part to make it work properly. He didn't leave us with well i get back with you. He temporally fix it so we wouldn't have to experience being without. He also kept in touch after hours making sure that we were ok. Then there's Christopher The HOA Manger. We had been experiencing a lot of issues with people not dispersing their trash properly. I reside in Building #9. Of course it would be after hours and Holiday weekends when these issues occur. I called him or email him and he would make sure things were taken care of. He's also a very personable. I also send out an shout out to your staff at the Club. They also make you feel welcome. I sometime go up their just to sit and read or listen to my music. You all have done an excellent job at hiring the right people for every area . Read More about Peaceful EnvironmentBy: Beatrice Williams Verified Resident
Source: Property Site
Posted On: 2/3/2023
PERSONAL COMMENTS AND ASSESSMENT OF THE WILLOWS
THE STAFF IS VERY PLEASANT AND WILLING TO MEET THE NEEDS OF THE RESIDENTS AT THE WILLOWS CONDOS. THE STAFF SHOULD BE COMMENDED ... FOR UPGRADING THE INDIVIDUAL UNITS. MANAGEMENT SHOULD ALSO BE COMMENDED FOR REDECORATING THE BUILDING WITH NEW CARPET AND ADDING ART WORK TO THE WALLS IN THE LOBBY. Read More about PERSONAL COMMENTS AND ASSESSMENT OF THE WILLOWSBy: Kia Garnett Verified Resident
Source: Property Site
Posted On: 2/3/2023
PERSONAL COMMENTS AND ASSESSMENT OF THE WILLOWS
THE STAFF IS VERY PLEASANT AND WILLING TO MEET THE NEEDS OF THE RESIDENTS AT THE WILLOWS CONDOS. THE STAFF SHOULD BE COMMENDED ... FOR UPGRADING THE INDIVIDUAL UNITS. MANAGEMENT SHOULD ALSO BE COMMENDED FOR REDECORATING THE BUILDING WITH NEW CARPET AND ADDING ART WORK TO THE WALLS IN THE LOBBY. Read More about PERSONAL COMMENTS AND ASSESSMENT OF THE WILLOWSBy: Kia Garnett Verified Resident
Source: Property Site
Posted On: 2/2/2023
Outstanding Staff
I moved to The Willows nine years ago. I was on oxygen, in my 70's, but able to drive, do errands and be quite self-sufficient. ... Nine years, worsening COPD, and Covid induced house arrest have taken their toll. I cannot walk to the mailroom, have groceries and all purchases delivered. Ken and Sue have made it possible for me to continue to live independently. Their kindness and patience are so greatly appreciated. And their care for residents is warm and genuine. The apartments are lovely, grounds are beautiful, but these two people provide the spirit of home. Read More about Outstanding StaffBy: JoAnn Safavi Verified Resident
Source: Property Site
Posted On: 2/1/2023
Building and Maintenance Managers
In May I will have been here for four years, management has been excellent. The maintenance man (Ken) has been great in keeping ... up the services, he does an excellent job. Not planning on leaving anytime soon. Read More about Building and Maintenance ManagersBy: Carl Middleton Verified Resident
Source: Property Site
Posted On: 2/1/2023
General
Sue is always willing o be of assistance in helping with issues with this site and other things that might come up and answers ... all questions or finds the answer if she does not immediately know it. she gets back very quickly when you call and leave a massage. Read More about GeneralBy: Mary Wolfe Verified Resident
Source: Property Site
Posted On: 2/11/2021
More Than a Condo
I’m into my 6th year at The Willows at Victoria Falls. I love living here. To me, it doesn’t feel like condo living, it has ... the feeling and look of a home. The Charleston is the best floor plan for me, it’s so spacious and very unique. The Willows is centrally located to so much in the DMV area with so many ways to reach home. The best part for me is Sandi and Ken. To me, they work together like a well oiled machine. They handle situations in a very timely manner, they’re respectful, courteous, considerate, and kind. They both take pride in their careers and seem to love what they do; it’s their property and they treat it as such. They respect and dignify the residents and I give them the utmost respect because they’re deserving. They both dignify their positions in their manner of dress, Sandi is always fashionably “hooked” and Ken is always neat and well groomed (not something you see often in maintenance engineers). The grounds are beautifully kept, it’s as safe as they can make it, and living here is extra ordinarily peaceful...thanks to Sandi and Ken! Brandi Jones Read More about More Than a CondoBy: Carolyn (Brandi) Jones Verified Resident
Thank you for taking the time to review The Willows at Victoria Falls. Our staff works hard to maintain the highest quality standards for our community. We are happy to hear that your experience has been great and you enjoy living here!
Source: Property Site
Posted On: 7/29/2018
Loving Life at The Willows
We have been living at The Willows for about 2 months and absolutely love it here. It is so quiet and everyone we have met ... is so friendly! We can’t say enough about Sandi in the office! She has been so wonderful from the first time we met her! She is always willing to help with any of our questions and is so kind and friendly! Ken takes care of all our maintenance needs so promptly and is also so kind and friendly and always available to help! Wonderful experience here at The Willows! Read More about Loving Life at The WillowsBy: David & Cindy Shank Verified Resident
Hello David & Cindy,
We appreciate your review and thoughtfulness. We hope that with each day we can give a little bit of ourselves to reduce some of the day’s stressors with a smile, kind words, and service. We are thrilled that you are finally here and settling in. Please do not hesitate to call, visit, or email if we can assist in any way.
Our best regards,
Sandi Turner Community Manager
ARM, & CPM Candidate
Source: Property Site
Posted On: 7/19/2018
Outstanding Support & Communication Skills Community Mgr
All I can say after taking our on site tour and walk through At The Willows Victoria Falls Property with (Sandi) the Community ... Property Manger I was throughly impressed with her knowledge of showing us all the community activities. I also like to add her friendliness in aswering all our questions made us feel like family. I was so impressed we decided to make the Willows @ Victoria Falls our Future Home in December. All I can say is we truly look forward to making this Active Adult Community our New HOME. Just in case you are wondering what Model we selected it was the Fitzgerald Model with plenty of space and closets to spare. Read More about Outstanding Support & Communication Skills Community MgrBy: Al & Jackie Verified Resident
Hello Al & Jackie,
Thank you so much for your review! We are excited that you chose our unique community to make your new home. Once you get settled, you will find that our Lifestyle Director and team have engaging activities where you meet new neighbors and friends. We wish you both a fantastic and seamless move. Please do not hesitate to call or email if you need us.
All our best!
Sandi Turner ARM, CPM Candidate, and Community Manager
O: 301-317-7701 F: 443-458-7715
Source: Property Site
Posted On: 9/7/2017
Saturday September 2, 2017
Thank you Ms. Sandi for your kindness I really enjoyed the tour of the property, a very clean community with lots of space ... large closets, nice kitchen with nice upgrades, what can I say other then that I am grateful to have had the opportunity to meet you and hope to see you soon. Thank you again for all that you do. Read More about Saturday September 2, 2017By: Darlene
Source: Property Site
Posted On: 4/18/2017
The Willows Staff
Eldee and I would like to say that the Manager (Sandy) and the maintenance person(Logan) are the best we have come across ... in a long time. We like how it is so be able to come home and it is so peaceful and clean. whenever there is a need it is taken care of in a short period of time. The communication is great. Sandy always makes sure that we get all the updates we need either by email or personally placing information at our door . Sandy is definitely a people person and very respectful and also Logan. This is the place that you would want to be when you decide that you are ready to retire. Read More about The Willows StaffBy: Beatrice Whitehed Verified Resident
Thank you, Mr. and Mrs. Whitehead, truly, it is our pleasure as we try to make the Willows at Victoria Falls feel like home. Logan and I are grateful and honored that you took time from your day to publically share your sentiments.
Warmest regards,
Sandi Turner, ARM
Community Manager
Source: Property Site
Posted On: 4/1/2017
The Willows at Victoria Falls- Exceptional Rental Condos
The Willows at Victoria Falls is really an EXCEPTIONAL condo development. The community is tranquil and well maintained. ... Excellent amenities, attentive maintenance, and a very professional and accommodating property manager. Sandi Turner, property manager, goes the extra mile to provide exceptional service to residents. The Willows at Victoria Falls is the total package for a resort-like community experience. Read More about The Willows at Victoria Falls- Exceptional Rental CondosBy: Renee Coleman Verified Resident
Greetings Ms. Coleman,
Thank you for taking the time to write such a glowing review. You made our day. Our team truly cares that you and your neighbors feel good about their decision to make The Willows at Victoria Falls their home. Do not hesitate to let us know if there is anything else we can do for you.
Wishing you a lovely afternoon,
Sandi Turner, ARM
Community Manager
Source: Property Site
Posted On: 4/1/2016
Maintenance
Would like to express my Thanks to Sandi an Beth for taking care of several maintenance issues in a timely fashion. Especially ... the gas leak request. I was impressed that Within hours or reporting the request, Sandi had the repair man t my door. The repairman was professional and fixed the problem promptly. Thanks to ll of you. Mr. Blocker Read More about MaintenanceBy: Cherry Gray Upson Verified Resident
Mr. Blocker,
Thank you for taking time to express your sincere thanks. Your kind words made our day. Mr. Blocker, prompt notification helped us help you and Ms. Upson. Your leak required immediate attention. Your concern is our concern. With regard to your outstanding items, I wish we could have completed them sooner. We do our best to make sure we address our residents’ service request as promptly as possible. Beth is a sharp and talented Maintenance Supervisor who truly cares about her commitment to our residents living worry-free regarding any maintenance repairs. Please continue to keep us alert of your condo needs and we will continue to give you and your Victoria Falls neighbors our very best.
- Sandi, Community Manager
Source: Property Site
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