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Reviews For The Willows at Victoria Falls- Ages 55+
Maintenance/Management
Mr. Daniels and Mrs. Reamy are true patriots for running and maintaining this community at the Willows at Victoria Falls. ... If there are maintenance issues, Mr. Daniels is always there to help. Also, when there are Management issues, Mrs. Reamy (Sue) is there always there to help in a timely manner, both staff members for the Willows are the best. I appreciate them both for a job well done for those of us at the Willows at Victoria Falls. [WELL DONE]! Read More about Maintenance/ManagementBy: Robert Session Verified Resident
Source: Property SiteKen Michaels
Ken is very responsive to all requests that are made. Concerns are addressed in a timely manner and with kindness. Ken is ... always friendly and attentive to residents. He does his job with a a smile. It is not uncommon for him to offer to assist when he sees you. Once he offered to assist me when he saw me working in my garage. He did not have to stop to ask if I needed any help which shows how committed he is to the residents in our community. The Willows are lucky to have him. Read More about Ken MichaelsBy: Carroll Powell Verified Resident
Source: Property SiteStaff
Ken and Sue are always quick to respond to any questions or problems . They do so in a very caring and professional manner.By: Eugenia Gray Verified Resident
Source: Property SiteA Great Place To Live
The Willows at Victoria Falls is a great place to live. It is very quiet and a wonderful 55+ community. The property manager ... Sue is very nice and is very helpful. It is always a pleasure to stop in the office to ask a question or just to say hello. Ken, the maintenance technician is just wonderful. He is very responsive and provides immediate attention to urgent required repairs no matter what time of day or night. He keeps you informed of the timeframe in which he will be able to get to your maintenance request if he can’t get to it right away. He is always very pleasant as he comes knocking at your door. Read More about A Great Place To LiveBy: Sabrina Ellis Verified Resident
Source: Property SiteWillow’s staff review
The best community could ever live in, outstanding in every way.By: Carl Middleton Verified Resident
Source: Property SiteSuperior
Willows at Victoria Falls is outstanding! Superior in service! Ken and Sue are the epitome of excellence in professionalism, ... customer service, responsiveness, courtesy and care. Above and beyond represents the essence of the Willows team. If I had only three words, it would be "simply the best"! Read More about SuperiorBy: A. Nottingham Verified Resident
Source: Property SiteMaintenance -- Mr. Ken Daniels
Mr. Daniels is a huge asset to The Willows. He is highly competent and gets the job done, as soon as he can always. He ... is warm and friendly and kind, which means a lot in a senior community. He will do what he can to satisfy the customer. Thank you, Ken! Read More about Maintenance -- Mr. Ken DanielsBy: Brenda Castille Verified Resident
Source: Property SiteMaintenance
A little late. During the Christmas holidays my apartment had no heat. I made a call to Ken and within a day or two a new ... equipment arrived. The response time was excellent! Read More about MaintenanceBy: Sheilah Olds Verified Resident
Experience at The Willows
We’ve been living at the Willlows - Building 14001 - for the past 3:5 years.and we are enjoying our stay here. We love our ... apartment size, the maintenance and administration are prompt and very friendly, the neighbors are very cordial, and the landscaping is top notch. We visited a large number of 55+ communities in Howard and Montgomery counties, and we are glad that we chose this one. Read More about Experience at The WillowsBy: Tariq Zaman Verified Resident
Victoria Falls
I would also like to add my thanks to all the wonderful staff here at Victoria Falls. They all go out of their way to help ... you and wish you a great day. Here at the Willows we get to interact with Sue and Ken the most so this is especially true about them. Our two granddaughters can't wait to talk with Ken when they see him going about his job and both love to visit Sue and open that candy drawer. Truly a wonderful place to live. Read More about Victoria FallsBy: Jane Fredriksen Verified Resident
Source: Property SiteVictoria Falls
Just had our 6th anniversary here at The Willows at Victoria Falls. Just a wonderful place to live. Everyone associated with ... Victoria Falls are just the best at what they do. I would like to especially thank Sue and Ken for their help on any matter that comes up. They both go out of their way to make sure our question gets answered or a problem gets fixed. Thank you, both. Read More about Victoria FallsBy: Peter Fredriksen Verified Resident
Source: Property SiteThe Staff
IT IS MY HONOR TO RECOMMEND THE HIGHEST REVIEW FOR SUE REAMY, COMMUNITY MANAGER, AND KEN DANIEL, BUILDING MAINTENANCE ENGINEER. ... I HAVE BEEN A RESIDENT FOR EIGHT YEARS AND HAVE FOUND THE WILLOWS TO BE WELL MANAGED AND BEAUTIFULLY MAINTAINED. THE LOBBY IS BEAUTIFULLY DECORATED BY MS. REAMY WITH LOVELY FURNITURE AND LOVELY PAINTINGS ON THE WALL. EACH FLOOR ALSO HAS LOBBY FURNITURE WITH PAINTINGS LOCATED ON THE WALLS THROUGHOUT THE BUILDING. EACH CHRISTMAS, SHE DECORATES A BEAUTIFUL CHRISTMAS TREE AND PROVIDES A HOLIDAY PARTY FOR THE RESIDENTS. MS. REAMY IS VERY EFFICIENT AND COURTEOUS TO THE CLIENTS THAT LIVE HERE AT THE WILLOWS. MOST IMPORTANTLY, SHE ADDRESSES CONCERNS EXPEDITIOUSLY WITH RESOLVE. ADDITIONALLY, SHE SENDS OUT SERVICE SCHEDULES IN A TIMELY MANNER IN REFERENCE TO MAINTENCE OF THE BUILDING. ALSO, PROVIDES MONTHLY UPDATES ON COMMUNITY ACTIVITIES HELD FOR THE VICTORIA FALLS COMMUNITY. AS FOR MR. KEN DANIEL, WORDS CANNOT EXPRESS HOW MUCH HE IS VALUED AT THE WILLOWS. HE TAKES HIS DUTIES WITH PRIDE AND COMMITMENT. ALL SERVICES PROVIDED BY MR. DANIEL IS CARRIED OUT EXPEDITIOUSLY AND WITH SUPERB WORKMANSHIP. KUDOS TO THE HABITAT AMERICAN ORGANIZATION FOR THIS EXCELLENT STAFF. Read More about The StaffBy: Anonymous Verified Resident
Source: Property SiteStaff and Maintenance
We would like to give a five stars for the staff that take care of 14001 Belle chase Blvd Laurel Md building in ever area ... that's needed Read More about Staff and MaintenanceBy: Bernice Norris Verified Resident
Source: Property SiteMantaince
requests handled promptly, efficiently, and with a smileBy: Mary Wolfe Verified Resident
Source: Property SiteMantaince
Anytime I have had an issue that needs to be taken care it was done in a very timely matter, sometimes almost immediately! ... All of the staff is friendly, courteous and helpful. I love living here at the willows Read More about MantainceBy: Mary Wolfe Verified Resident
Source: Property SiteSTAFF IS OUTSTANING
Again i stated that the staff in the building that l stay in is outstaning.By: Anonymous Verified Resident
Source: Property SiteOutstanding Staff
I would like to add Jane and my thanks to both Sue and Ken for their wonderful attitude and help with any questions or problems ... that occur. This being Sunday I would also like to thank the great staff at the front desk for always being so helpful. Today it was Sean and he was a just so pleasant and helpful with my question. Just makes living here a joy. Thanks again to ALL the Outstanding Staff here at Victoria Falls. Read More about Outstanding StaffBy: Peter Fredriksen Verified Resident
Source: Property SiteLOOKING FORWARD TO MY NEW ADDRESS IN THIS COMMUNITY
I have had nothing but good vibes in my communication with Sue and Ken. I know I am in the right place in a community to ... call HOME! I'm not surprised at the reviews and I endorse each and every one of them since being locked in to move on the premises. Sue and Ken have been very accommodating and transparent which is a huge plus in these days and times. I look forward to building relationships with all the staff and the people in the community. Kudos to Sue and Ken for their passion in what they do to serve others!!!! Read More about LOOKING FORWARD TO MY NEW ADDRESS IN THIS COMMUNITYBy: DUANNE CRAWLEY
Source: Property SiteSue and Ken
I am a newbie to this community and I’m thrilled to be here. Very warm and friendly staff and a big shout out to Sue in the ... office who is very friendly and welcoming. That goes for Ken as well ahead of maintenance. Safe, beautiful community Read More about Sue and KenBy: Richard Jones Verified Resident
Source: Property SitePeaceful Environment
I have resided here since 2014. I have not been disappointed. The grounds are very well kept. The Community Manager Sue Reamy ... came aboard after Sandy left. She has done and excellent job of keeping things running smoothy. She's very personable. Ken the maintenance personal is very good at what he does. He is very personable also. He gets things done in a timely manner. If he can't which is very rear complete the job on that day he will still make sure you are comfortable until he returns the next day. Example : The hot water issue we were experiencing. He had to order a part to make it work properly. He didn't leave us with well i get back with you. He temporally fix it so we wouldn't have to experience being without. He also kept in touch after hours making sure that we were ok. Then there's Christopher The HOA Manger. We had been experiencing a lot of issues with people not dispersing their trash properly. I reside in Building #9. Of course it would be after hours and Holiday weekends when these issues occur. I called him or email him and he would make sure things were taken care of. He's also a very personable. I also send out an shout out to your staff at the Club. They also make you feel welcome. I sometime go up their just to sit and read or listen to my music. You all have done an excellent job at hiring the right people for every area . Read More about Peaceful EnvironmentBy: Beatrice Williams Verified Resident
Source: Property SitePeaceful Environment
I have resided here since 2014. I have not been disappointed. The grounds are very well kept. The Community Manager Sue Reamy ... came aboard after Sandy left. She has done and excellent job of keeping things running smoothy. She's very personable. Ken the maintenance personal is very good at what he does. He is very personable also. He gets things done in a timely manner. If he can't which is very rear complete the job on that day he will still make sure you are comfortable until he returns the next day. Example : The hot water issue we were experiencing. He had to order a part to make it work properly. He didn't leave us with well i get back with you. He temporally fix it so we wouldn't have to experience being without. He also kept in touch after hours making sure that we were ok. Then there's Christopher The HOA Manger. We had been experiencing a lot of issues with people not dispersing their trash properly. I reside in Building #9. Of course it would be after hours and Holiday weekends when these issues occur. I called him or email him and he would make sure things were taken care of. He's also a very personable. I also send out an shout out to your staff at the Club. They also make you feel welcome. I sometime go up their just to sit and read or listen to my music. You all have done an excellent job at hiring the right people for every area . Read More about Peaceful EnvironmentBy: Beatrice Williams Verified Resident
Source: Property SitePeaceful Environment
I have resided here since 2014. I have not been disappointed. The grounds are very well kept. The Community Manager Sue Reamy ... came aboard after Sandy left. She has done and excellent job of keeping things running smoothy. She's very personable. Ken the maintenance personal is very good at what he does. He is very personable also. He gets things done in a timely manner. If he can't which is very rear complete the job on that day he will still make sure you are comfortable until he returns the next day. Example : The hot water issue we were experiencing. He had to order a part to make it work properly. He didn't leave us with well i get back with you. He temporally fix it so we wouldn't have to experience being without. He also kept in touch after hours making sure that we were ok. Then there's Christopher The HOA Manger. We had been experiencing a lot of issues with people not dispersing their trash properly. I reside in Building #9. Of course it would be after hours and Holiday weekends when these issues occur. I called him or email him and he would make sure things were taken care of. He's also a very personable. I also send out an shout out to your staff at the Club. They also make you feel welcome. I sometime go up their just to sit and read or listen to my music. You all have done an excellent job at hiring the right people for every area . Read More about Peaceful EnvironmentBy: Beatrice Williams Verified Resident
Source: Property SitePERSONAL COMMENTS AND ASSESSMENT OF THE WILLOWS
THE STAFF IS VERY PLEASANT AND WILLING TO MEET THE NEEDS OF THE RESIDENTS AT THE WILLOWS CONDOS. THE STAFF SHOULD BE COMMENDED ... FOR UPGRADING THE INDIVIDUAL UNITS. MANAGEMENT SHOULD ALSO BE COMMENDED FOR REDECORATING THE BUILDING WITH NEW CARPET AND ADDING ART WORK TO THE WALLS IN THE LOBBY. Read More about PERSONAL COMMENTS AND ASSESSMENT OF THE WILLOWSBy: Kia Garnett Verified Resident
Source: Property SitePERSONAL COMMENTS AND ASSESSMENT OF THE WILLOWS
THE STAFF IS VERY PLEASANT AND WILLING TO MEET THE NEEDS OF THE RESIDENTS AT THE WILLOWS CONDOS. THE STAFF SHOULD BE COMMENDED ... FOR UPGRADING THE INDIVIDUAL UNITS. MANAGEMENT SHOULD ALSO BE COMMENDED FOR REDECORATING THE BUILDING WITH NEW CARPET AND ADDING ART WORK TO THE WALLS IN THE LOBBY. Read More about PERSONAL COMMENTS AND ASSESSMENT OF THE WILLOWSBy: Kia Garnett Verified Resident
Source: Property SiteOutstanding Staff
I moved to The Willows nine years ago. I was on oxygen, in my 70's, but able to drive, do errands and be quite self-sufficient. ... Nine years, worsening COPD, and Covid induced house arrest have taken their toll. I cannot walk to the mailroom, have groceries and all purchases delivered. Ken and Sue have made it possible for me to continue to live independently. Their kindness and patience are so greatly appreciated. And their care for residents is warm and genuine. The apartments are lovely, grounds are beautiful, but these two people provide the spirit of home. Read More about Outstanding StaffBy: JoAnn Safavi Verified Resident
Source: Property SiteBuilding and Maintenance Managers
In May I will have been here for four years, management has been excellent. The maintenance man (Ken) has been great in keeping ... up the services, he does an excellent job. Not planning on leaving anytime soon. Read More about Building and Maintenance ManagersBy: Carl Middleton Verified Resident
Source: Property SiteGeneral
Sue is always willing o be of assistance in helping with issues with this site and other things that might come up and answers ... all questions or finds the answer if she does not immediately know it. she gets back very quickly when you call and leave a massage. Read More about GeneralBy: Mary Wolfe Verified Resident
Source: Property SiteMore Than a Condo
I’m into my 6th year at The Willows at Victoria Falls. I love living here. To me, it doesn’t feel like condo living, it has ... the feeling and look of a home. The Charleston is the best floor plan for me, it’s so spacious and very unique. The Willows is centrally located to so much in the DMV area with so many ways to reach home. The best part for me is Sandi and Ken. To me, they work together like a well oiled machine. They handle situations in a very timely manner, they’re respectful, courteous, considerate, and kind. They both take pride in their careers and seem to love what they do; it’s their property and they treat it as such. They respect and dignify the residents and I give them the utmost respect because they’re deserving. They both dignify their positions in their manner of dress, Sandi is always fashionably “hooked” and Ken is always neat and well groomed (not something you see often in maintenance engineers). The grounds are beautifully kept, it’s as safe as they can make it, and living here is extra ordinarily peaceful...thanks to Sandi and Ken! Brandi Jones Read More about More Than a CondoBy: Carolyn (Brandi) Jones Verified Resident
Loving Life at The Willows
We have been living at The Willows for about 2 months and absolutely love it here. It is so quiet and everyone we have met ... is so friendly! We can’t say enough about Sandi in the office! She has been so wonderful from the first time we met her! She is always willing to help with any of our questions and is so kind and friendly! Ken takes care of all our maintenance needs so promptly and is also so kind and friendly and always available to help! Wonderful experience here at The Willows! Read More about Loving Life at The WillowsBy: David & Cindy Shank Verified Resident
Outstanding Support & Communication Skills Community Mgr
All I can say after taking our on site tour and walk through At The Willows Victoria Falls Property with (Sandi) the Community ... Property Manger I was throughly impressed with her knowledge of showing us all the community activities. I also like to add her friendliness in aswering all our questions made us feel like family. I was so impressed we decided to make the Willows @ Victoria Falls our Future Home in December. All I can say is we truly look forward to making this Active Adult Community our New HOME. Just in case you are wondering what Model we selected it was the Fitzgerald Model with plenty of space and closets to spare. Read More about Outstanding Support & Communication Skills Community MgrBy: Al & Jackie Verified Resident
Saturday September 2, 2017
Thank you Ms. Sandi for your kindness I really enjoyed the tour of the property, a very clean community with lots of space ... large closets, nice kitchen with nice upgrades, what can I say other then that I am grateful to have had the opportunity to meet you and hope to see you soon. Thank you again for all that you do. Read More about Saturday September 2, 2017By: Darlene
Source: Property SiteThe Willows Staff
Eldee and I would like to say that the Manager (Sandy) and the maintenance person(Logan) are the best we have come across ... in a long time. We like how it is so be able to come home and it is so peaceful and clean. whenever there is a need it is taken care of in a short period of time. The communication is great. Sandy always makes sure that we get all the updates we need either by email or personally placing information at our door . Sandy is definitely a people person and very respectful and also Logan. This is the place that you would want to be when you decide that you are ready to retire. Read More about The Willows StaffBy: Beatrice Whitehed Verified Resident
The Willows at Victoria Falls- Exceptional Rental Condos
The Willows at Victoria Falls is really an EXCEPTIONAL condo development. The community is tranquil and well maintained. ... Excellent amenities, attentive maintenance, and a very professional and accommodating property manager. Sandi Turner, property manager, goes the extra mile to provide exceptional service to residents. The Willows at Victoria Falls is the total package for a resort-like community experience. Read More about The Willows at Victoria Falls- Exceptional Rental CondosBy: Renee Coleman Verified Resident
Maintenance
Would like to express my Thanks to Sandi an Beth for taking care of several maintenance issues in a timely fashion. Especially ... the gas leak request. I was impressed that Within hours or reporting the request, Sandi had the repair man t my door. The repairman was professional and fixed the problem promptly. Thanks to ll of you. Mr. Blocker Read More about MaintenanceBy: Cherry Gray Upson Verified Resident
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